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Business Basics, New edition, Workbook by David Grant, Robert McLaverty

By David Grant, Robert McLaverty

It is a entire first direction for the English language scholar. Care has been taken to make sure that the cloth is updated and credible: precise events in present company enterprises are featured anyplace attainable. This student's textual content includes a grammatical precis, notes on role-playing actions, and tapescripts of all conversations contained on an accompanying cassette.

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Extra info for Business Basics, New edition, Workbook

Sample text

O Organize client care session for all non-teaching staff, with emphasis on how to look after clients in gym. P Run client care sessions. Q Establish system for ensuring that clients in gym receive personal attention from one staff member throughout the year. R Organize publicity brochure. S Distribute publicity brochure. 41 Session B Activity 25 3 mins In the list above: ■ Which activities could be combined? ■ Which activities should, ideally, be carried out first, in parallel with each other?

During discussions of the proposal with the staff, it was decided that the main activities were as follows: A Draw up detailed proposals for redesign of reception area and café. B Consult with clients on their views about designs and amend accordingly. C Organize redecoration and installation of new furniture. D Consult with clients on drinks and snacks they want in café. E Organize deliveries of requested drinks and snacks. F Establish procedures for checking state of changing and shower facilities, and cleaning during day.

If you don’t think it’s enough, do you at least have a rough idea of how much you need? c Which people are available to help you in both the planning and implementation stages? And how much of their time will you require? Is it the same group of people for both, or are there people who may be involved in one stage but not the other? Are there people, for example, from other teams or departments who need to be consulted in the planning stage but do not need to be involved in actual implementation?

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